Prompt, knowledgeable, and thorough. Great service and friendly. Will revisit in the future and recommend.
Ray was great to work with. He servuxd went above and beyond my expectations. He took the time to explain the services provided and the future maintenance needed. I will definitely use 1st Due Solutions again.
We cant say enough positive things about are full dual HVAC replacement experience. They were very thorough and professional and had incredible attention to detail, this was a job "done right" We received several estimates for this job and they were very reasonable. We are very glad we went with 1st due and highly recommend this company.
I highly recommend 1st Due Solutions. Staff is very proficient and educates customers on preventive maintenance. Staff displays professionalism at all times during service call and there are No hidden fees. Excellent service !!
Thank you for the quick response and the great job! Will definitely pass along your card!
Air conditioning went out at our house, house temp was up to 87 at one point. Ray was over the next day and fixed the problem for a fair price in a professional, courteous and efficient manner. Couldn't be happier with the service, will do business again.
Thank you Ray for your honest work! Not only were you willing to come to my home to repair my AC system after I had lost some hope that it could get repaired but you were also very patient in the process! You saved me thousands of dollars that I just didn't have right now! I am sooo very thankful for that! I look forward to replacing the entire system at a later time! Your work speaks for itself! As well as your integrity!
Blessings to you as well as your company!!!
Outstanding service. Honest dependable. Highly recommend.
My AC unit was broken and we spent two miserable days in this weather, sweating and unable to sleep. I texted around midday, by 7:30 PM, the unit was repaired with a smile. Definitely has my business.
I was provided great customer service along with a quick diagnosis of my HVAC system; he was courteous and extremely knowledgeable.
Incredible. That's the best way to describe this company. I've used 1st due several times on three different properties in Richmond, and I won't ever bother to look elsewhere. You can trust that no matter what the problem is, it's going to get fixed. And most importantly you can trust that you aren't going to get screwed over in anyway. 1st Due is by far the most knowledgeable, customer friendly and fair company out there. If only the owner Ray started other businesses, I would use him for everything without hesitation. He's just that good.
Very polite and friendly technician. Knowledgeable and helpful. Fixed the loose vents and now it doesn't kick into Aux as much as it did. The Livingroom vent is blowing heat and satisfying the thermostat. However I do have a small link which I will let 1st due fix. Great company. Good people
I was extremely satisfied with the high level of professionalism exhibited by the personnel at 1st Due Solutions. My appointment was scheduled in a timely manner. The service technician took pride in his work and explained the process in a manner which was very transparent in nature. The issue was mitigated quickly and my home returned to being a cool environment! This is a company that you can trust inside and outside of your home. I fully recommend their large array of HVAC services to anyone seeking a company that is professional, prideful, prompt and eager to please their customers. Thanks again 1st Due Solutions!
1st Due Solutions fixed my heat pump when it stopped working today. Ray and his team were punctual and their attention to detail was second to none. Ray explained the issues and was meticulous in repairing them. Quality, professional, and detail oriented. I would highly recommend them.
Mr. Randolph and his business are the best around. He is always quick to respond, very professional, very knowledgeable, and does a great job of explaining what is going on with any repairs or maintenance. I will always call 1st Due Solutions with any issues and will recommend them to anyone.
Ray Randolph was very professional in his service and took time to share important information and photos of his inspection and work. He exceeded my expectations and I will be recommending 1st Due Solutions to my neighbors and friends for their HVAC needs!
Great timely and efficient service. Great customer service. Great quality of work. I highly recommend them for your HVAC needs.
Fantastic customer service! I can't say enough about how much I appreciate 1st Due Solutions. Our ac quit working after hours and the tech still offered to drive over an hour to us to get us fixed that night. Instead of having him out so late I had him walk me thru the fix and boom! We're cooling again. And he's still going to come out and check the equipment to make sure everything is still working properly!
1st Due Solutions were EXCELLENT!!! Very professional, informative, and provided great quality. Ray, the owner, was the best! He completes or overviews all of his work. He replaced my entire HVAC system for about half of what Woodfin was trying to charge. Ray educated me on everything that he did while replacing the system and how to maintenance of my system. He told me that he would be able to complete it on Saturday and he completed it on Saturday. He even told me about a slight leak that I was in my main water valve. Overall GREAT experience. I would suggest them to anyone that has any HVAC issues.
Thanks for your excellent service! You got my old furnace working miraculously - all five burners and now we are really warm. It's great to see a business where people are genuinely concerned about your comfort and safety! You easily get five stars for such excellent service!